SchoolBase help
Answers for the work your school is preparing to do.
Find practical answers about setup, pricing, school operations, fees, results, communication, security, and support.
Frequently asked questions
Open a category to find the answer you need.
Getting Started
How long does it take to set up SchoolBase?
Our onboarding team can guide you through school setup, data entry, teacher setup, and the first operational workflows.
Do I need technical skills to use SchoolBase?
No. SchoolBase is designed for school owners, not IT people. If you can use WhatsApp and email, you can use SchoolBase.
Can I try SchoolBase for free?
Yes! We offer a 7-day free trial with full access to all features. No credit card required.
Pricing
How much does SchoolBase cost?
Plans start from ₦60,000/term for schools up to 150 pupils. Growth is ₦85,000/term for schools up to 600 pupils. Larger and multi-campus schools can contact us for custom pricing from ₦150,000/term.
Is billing per term or annual?
We charge per term (usually 3 months). You can also arrange annual billing for a discount.
What payment methods do you accept?
We accept Paystack (card/bank transfer), direct bank transfers, and cash payments. Contact our team to arrange payment.
Can I cancel my subscription?
Yes. Cancel anytime before your renewal date to avoid charges. We do not offer refunds for partial terms.
Features
Can I track fees paid in cash and bank transfers?
Yes. SchoolBase tracks all payment methods: Paystack, bank transfers, and cash. Generate receipts for each payment.
Does SchoolBase integrate with WhatsApp?
Yes. Send fee reminders and notifications directly to parent WhatsApp numbers. Fully automated or manual.
How do I publish student results?
Teachers enter marks, you approve, then release to parents with one click. No confusion, no leaks.
Is the school website included?
Yes. Every school gets a professional website for news, admissions, and contact info. No separate Wix bill.
Can parents view their fees and results?
Yes. Parents can log in through the parent portal to view linked children, invoices, payment history, published results, and attendance.
Data & Security
Is my data secure?
SchoolBase uses secure authentication, role-aware access, and protected connections for school records. Ask the SchoolBase team about the operational safeguards relevant to your deployment.
Where is my data stored?
Your data is stored on secure cloud servers. We comply with data protection standards.
Can I export my data?
Yes. You can export student data, fees, results, and more at any time.
What happens if I cancel?
Your data remains yours. You can export it anytime. We will delete it upon request.
Support
What support do you offer?
We provide email support, WhatsApp chat, and phone support during business hours. Response time is typically under 24 hours.
Is there training provided?
Yes. During setup, our team trains your staff on how to use SchoolBase.
Can you help us migrate from our old system?
Yes. We can help import student data and historical records. Talk to our team about your specific needs.
Can parents use SchoolBase on their phone?
Parents can use the web parent portal on the devices they already use to view linked children, invoices, published results, and attendance.
SchoolBase
Still have a question? Talk to the SchoolBase team.
We can help you understand the platform, plan your setup, and choose the right place to start.