Frequently Asked Questions
Get answers to common questions about SchoolBase.
Getting Started
How long does it take to set up SchoolBase?▼
We can have you live in 48 hours. Our onboarding team guides you through data entry, teacher setup, and goes live when you are ready.
Do I need technical skills to use SchoolBase?▼
No. SchoolBase is designed for school owners, not IT people. If you can use WhatsApp and email, you can use SchoolBase.
Can I try SchoolBase for free?▼
Yes! We offer a 14-day free trial with full access to all features. No credit card required.
Pricing
How much does SchoolBase cost?▼
Plans start from ₦35,000/term for schools up to 150 pupils. Standard plan is ₦45,000/term for schools up to 600 pupils. Multi-campus schools can contact us for custom pricing.
Is billing per term or annual?▼
We charge per term (usually 3 months). You can also arrange annual billing for a discount.
What payment methods do you accept?▼
We accept Paystack (card/bank transfer), direct bank transfers, and cash payments. Contact our team to arrange payment.
Can I cancel my subscription?▼
Yes. Cancel anytime before your renewal date to avoid charges. We do not offer refunds for partial terms.
Features
Can I track fees paid in cash and bank transfers?▼
Yes. SchoolBase tracks all payment methods: Paystack, bank transfers, and cash. Generate receipts for each payment.
Does SchoolBase integrate with WhatsApp?▼
Yes. Send fee reminders and notifications directly to parent WhatsApp numbers. Fully automated or manual.
How do I publish student results?▼
Teachers enter marks, you approve, then release to parents with one click. No confusion, no leaks.
Is the school website included?▼
Yes. Every school gets a professional website for news, admissions, and contact info. No separate Wix bill.
Can parents view their fees and results?▼
Yes. Parents can log in to view fees, balance, results, and attendance via web or mobile app.
Data & Security
Is my data secure?▼
Yes. We use industry-standard encryption, secure authentication, and regular backups. Your data is backed up daily.
Where is my data stored?▼
Your data is stored on secure cloud servers. We comply with data protection standards.
Can I export my data?▼
Yes. You can export student data, fees, results, and more at any time.
What happens if I cancel?▼
Your data remains yours. You can export it anytime. We will delete it upon request.
Support
What support do you offer?▼
We provide email support, WhatsApp chat, and phone support during business hours. Response time is typically under 24 hours.
Is there training provided?▼
Yes. During setup, our team trains your staff on how to use SchoolBase.
Can you help us migrate from our old system?▼
Yes. We can help import student data and historical records. Talk to our team about your specific needs.
Do you have a mobile app?▼
Yes. Parents can download the SchoolBase app on iOS and Android to view fees, results, and attendance.
Didn't find your answer?
Get in touch with our support team. We're here to help.